Terms of Service
Effective date: July 10, 2026 • Last updated: July 10, 2026
These Terms of Service ("Terms") govern your access to and use of the Sigma Valet platform, websites, applications, and related services (collectively, the "Services") provided by Glotario LLC ("Sigma Valet," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
Contents
1. Acceptance of terms
By using the Services, you affirm that you are at least 18 years old (or the age of majority in your jurisdiction) and are able to form a binding contract. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
2. The Services
Sigma Valet provides a valet parking management platform that enables participating valet operators and venues to issue digital tickets, coordinate contactless vehicle retrieval, send transactional notifications by SMS and email, and collect valet fees and tips. The Services may be used by valet operators, their staff, and guests of participating locations. We may add, modify, or discontinue features at any time.
3. Accounts & eligibility
- Certain features require an account. You must provide accurate information and keep it up to date.
- You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
- Notify us promptly of any unauthorized use or security breach.
- We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security or legal risk.
4. Acceptable use
You agree not to, and not to permit others to:
- Use the Services for any unlawful, fraudulent, or harmful purpose;
- Send unsolicited, unauthorized, or unlawful messages, or use the messaging features for marketing without proper consent;
- Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems;
- Reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
- Upload malware or any code intended to damage or disrupt the Services;
- Infringe the intellectual property, privacy, or other rights of any third party; or
- Use the Services to collect or store personal data of others without a lawful basis and appropriate consent.
5. Payments & fees
Payments made through the Services — including valet fees and tips — are processed by our third-party payment processor, Stripe. By making a payment, you also agree to Stripe's applicable terms. You authorize us and Stripe to charge your selected payment method for the amounts presented at checkout, including any applicable taxes.
- Fees and pricing are set by the applicable valet operator or venue and are displayed before you confirm payment.
- Except as required by law or expressly stated, payments are non-refundable. Refund or dispute requests should be directed to the valet operator or to us at the contact details below.
- For operators, subscription or platform fees (if any) are governed by the separate order form or agreement between you and Sigma Valet.
6. Messaging & notifications
The Services send transactional SMS and email messages related to valet visits (such as ticket confirmations and vehicle-ready alerts). Your use of the SMS program is governed by our SMS / Messaging Terms and Privacy Policy. You can opt out of text messages at any time by replying STOP. Message and data rates may apply.
7. Intellectual property
The Services, including all software, text, graphics, logos, and the "Sigma Valet" name and branding, are owned by Glotario LLC or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. All rights not expressly granted are reserved.
8. Third-party services
The Services rely on third-party providers, including Stripe (payments), Twilio (SMS), and Postmark (email). Your use of features powered by these providers may be subject to their respective terms and privacy policies. We are not responsible for the acts, omissions, or content of third parties.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED WITHOUT DELAY OR FAILURE. VALET PARKING SERVICES ARE PROVIDED BY THE APPLICABLE VALET OPERATOR OR VENUE, NOT BY SIGMA VALET.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGMA VALET AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
11. Indemnification
You agree to indemnify and hold harmless Glotario LLC and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any law or third-party right.
12. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms or if we discontinue the Services. Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.
13. Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. You agree to the exclusive jurisdiction of the state and federal courts located in Texas for any dispute not subject to arbitration, unless otherwise required by applicable law.
14. Changes to these terms
We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
15. Contact
Questions about these Terms can be directed to:
- Company: Glotario LLC
- Mailing address: PO Box 830396, Richardson, TX 75083
- Email: support@sigmavalet.com