Privacy Policy

Effective date: July 10, 2026  •  Last updated: August 1, 2026

This Privacy Policy explains how Glotario LLC ("Sigma Valet," "we," "us," or "our") collects, uses, shares, and protects personal information in connection with the Sigma Valet valet parking management platform and related websites, applications, and services (collectively, the "Services"). By using the Services or providing your information at a participating valet location, you agree to the practices described here. Agreeing to this Privacy Policy does not opt you in to text messages. SMS consent is separate and entirely optional, is given only at sigmavalet.com/sms-optin, and is never required to use the Services, park a vehicle, create an account, or make any purchase.

1. Information we collect

We collect information needed to provide valet services and operate the platform. Depending on how you interact with us, this may include:

• Contact information — your mobile phone number, which you provide yourself at sigmavalet.com/sms-optin and confirm with a one-time verification code, so we can send you your ticket and retrieval notifications. Valet attendants do not collect or enroll mobile numbers. Where applicable we also hold your name and email address.
• Vehicle & ticket information — details about your vehicle (such as make, model, color, and license plate), your digital claim ticket, drop-off and pickup times, and the servicing location.
• Payment information — when you pay a valet fee or add a tip, payment is processed by our payment provider, Stripe. Stripe collects and processes your card details directly; we do not store full card numbers on our systems. We may retain limited transaction records (such as amount, date, last four digits, and a receipt reference).
• Account information — for valet operators, managers, and administrators who log in, we collect account credentials and role assignments.
• Usage & device information — basic technical data such as IP address, device/browser type, and log information generated when you use our websites or applications.

2. SMS / Text Messaging

What information we collect for SMS

To send you text messages, we collect your mobile phone number, together with the vehicle and ticket information and, if you pay through the platform, payment information described above. Message-related data (such as delivery status) may be processed by our SMS provider.

How SMS consent is obtained

You opt in to Sigma Valet text messages in one place only: at sigmavalet.com/sms-optin, by entering your own mobile number, checking the consent box, and confirming a one-time verification code sent to that number. Valet attendants do not collect or enroll mobile numbers. Messaging consent is optional and never required to use the valet service; if you prefer not to receive texts, simply don't sign up — you can still use a paper or alternative ticket where available.

Message types & frequency

Messages are transactional and tied to your specific valet visit. They may include one-time verification codes, a ticket confirmation with a link to manage or pay for your parking ticket, confirmation that your car request was received, and vehicle-ready alerts. Message frequency varies depending on how you use the valet service (for example, one visit may generate a small number of messages).

Rates

Message and data rates may apply according to the plan you have with your mobile carrier. Sigma Valet does not charge you for receiving text messages.

How to opt out (STOP) and get help (HELP)

• Opt out: reply STOP to any message to cancel. You will receive a one-time confirmation that you have been unsubscribed, and we will stop sending you transactional SMS. You may still receive service information by other means (for example, in person at the valet stand).
• Help: reply HELP to any message for assistance, or contact us at support@sigmavalet.com.

Privacy of your mobile opt-in

You opt in to Sigma Valet text messages in one place only: at sigmavalet.com/sms-optin, by entering your own mobile number, checking the consent box, and confirming a one-time verification code sent to that number. Valet attendants do not collect or enroll mobile numbers. Replying START after a previous STOP lifts the block on your number; on its own it does not enroll you or create a valet ticket. We record the consent disclosure you were shown, the time, your number and the confirming action, and retain that record as proof of your consent.

We take the privacy of your messaging data seriously:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• We do not sell your personal information, including your phone number.
• Your phone number is shared only with our SMS delivery provider strictly to send the messages you requested, as described in the "How we share information" section below.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission by your mobile carrier and other conditions outside our control.

3. How we use information

We use the information we collect to:

• Provide the valet service — issue digital tickets, coordinate vehicle retrieval, and notify you of ticket confirmations and when your vehicle is ready;
• Process payments and tips and issue receipts through our payment provider;
• Send transactional messages by SMS and email related to your valet visit;
• Operate, maintain, secure, and improve the platform;
• Provide customer support and respond to your inquiries;
• Detect, prevent, and address fraud, abuse, and security issues; and
• Comply with legal obligations and enforce our terms.

4. How we share information

We share personal information only as needed to run the Services, and with the following categories of recipients:

We do not share, sell, rent, or trade your personal information — including your mobile opt-in data — with third parties or affiliates for their own marketing or promotional purposes. Every recipient below is a service provider that receives data only to deliver the service you requested.

These providers act as our service providers / processors and are contractually permitted to use the information only to perform services for us — never for their own purposes and never for their own marketing. We do not share, sell, rent, or trade your personal information with third parties or affiliates for their own marketing or promotional purposes. Beyond the service providers listed above, we may disclose information only (a) to comply with law, legal process, or lawful requests, or (b) to protect the rights, safety, and property of Sigma Valet, our users, or the public.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category above and are never shared with, sold to, or disclosed to any third party or affiliate for any purpose other than delivering the messages you requested and providing the valet service you requested.

5. We do not sell your data

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not rent or trade your phone number, email address, or other personal data.

6. Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, maintain security, and enforce our agreements. Ticket and transaction records may be retained for operational, accounting, and legal purposes. When information is no longer needed, we delete or de-identify it. Specific retention periods are described in our internal retention schedule. In general, ticket and transaction records are retained for approximately 24 months after your visit, phone-verification (OTP) data for approximately 30 days, and opt-out (STOP) records for as long as necessary to honor your request, unless a longer period is required by law.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and the use of reputable processors (such as Stripe for payment data). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights & choices

Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You can:

• Opt out of SMS at any time by replying STOP (see the SMS section above);
• Unsubscribe from emails using the link in the message or by contacting us;
• Request access or deletion of your personal information by contacting us using the details below.

We will respond to verified requests as required by applicable law. We will not discriminate against you for exercising your rights.

9. Children's privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us personal information, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised policy.

11. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Company: Glotario LLC
• Mailing address: PO Box 830396, Richardson, TX 75083
• Email: support@sigmavalet.com